Refund policy

Last updated: 7 November 2026

Every new account gets a 7-day free trial with no card, so you can check Northstar works for you before paying.

14-day money-back guarantee

If you buy a plan and it is not right for you, ask for a refund within 14 days of your first payment and we will refund it in full. This applies to the monthly, yearly and lifetime plans.

Subscriptions

You can cancel at any time from your account. Cancelling stops future renewals and your access continues to the end of the period you have paid for. Renewal payments are not refunded after the 14-day period except where the law requires, or where we made an error.

Lifetime

A refunded lifetime licence is withdrawn when the refund is issued and the devices on it return to the plan screen.

Statutory rights

This policy does not affect your statutory rights. If something has gone wrong with a payment or a device, write to support@ultimateapps.co.uk and we will sort it out.

Northstar provides no channels, films or content of any kind. Refund requests cannot be based on the availability or quality of third-party content you added yourself.