Privacy policy

Last updated: 7 November 2026

Northstar is operated by Ultimate Apps, 15 London Road, Dover, Kent, CT17 0ST, United Kingdom, the data controller for the personal data described here. This page explains what we collect and why.

What we collect

• Account: your email address, trial and licence status, sign-in codes (stored only as one-way hashes), and session cookies.
• Devices: for each linked device, its name, platform, app and OS version, last-seen time, and a one-way hash of a hardware identifier used to enforce the one-trial-per-device rule. We never receive the raw hardware identifier.
• Payments: handled by Stripe. We store the payment amount, plan and Stripe reference, not your card details.
• Support: messages you send us, and a log of the service emails we send you.

What we do not collect

Your playlists, sources, viewing history and what you watch stay on your devices. They are never sent to us.

Why and how long

We use this data to run your account and licence, take payment, prevent abuse and support you. Account data is kept while your account exists. When you delete your account we erase it, cancel any subscription and keep only what the law requires (such as invoices held by Stripe, and an anonymous hash that prevents repeat trials). Contact messages and email logs are removed after at most 24 and 6 months respectively.

Who we share it with

Stripe (payments) and our email delivery and hosting providers, only as needed to provide the Service. We do not sell your data.

Your rights

You can access, correct or delete your data. Most of this is available from your account page (including "Delete account"); otherwise write to support@ultimateapps.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use only essential cookies (sign-in session and form security). There is no advertising or tracking cookie.